Spa Policies and Procedures - Wolf Mountain Day Spa
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Spa Policies and Procedures

Spa Policies

Our policies and procedures ensure we can provide exemplary service to all our guests. Please note them for future reference. To make the most of your visit with us, we encourage you to arrive 5 minutes prior to your service to relax, unwind and enjoy the moment.

 

Bookings

We require a major credit card to reserve all spa packages and specialty services.

 

Cancellations

48 hours in advance of service. Cancellations received 24 hours or less will result in a charge of 50% of the service fee.

Same day cancellations or failure to cancel appointments will result in a full 100% service charge.

 

Paper Gift Certificates

Non-transferable, non-refundable and not redeemable for cash except anything less than $10 remaining. They may be used for services and/or products. Cancellations policy above applies to value of certificate. Certificate must be presented at the time of service.

 

Gift Cards Terms and Conditions

Keep your gift card with you or in a safe place. If you lose your card, it is like losing cash. We are unable to reissue the card or refund your money. We are not responsible for any unauthorized charges to the card.

 

Bounced Checks

Per the Calif. Civil Code, you may be liable for 3 times the amount of the check or $35.00 to be paid to Wolf Mountain Day Spa within 5 days of Insufficient Funds Notice.

 

No cash refunds.

Unused merchandise may be refunded for credit only.

 

Prices are subject to change without notice. We reserve the right to deny service as we deem necessary.